we CATALYZE your success ....................
24x7bpo has a distinctive 5-phase service methodology to ensure your outsourcing success. Regardless of where you are in the project lifecycle we can cater to your requirements. Depending on your needs we can manage a part of your project or the entire project life cycle.
Business analysis is not just understanding
your stated needs, but carrying our analysis beyond that to provide solutions to
enhance your business. It is our experience that customers tend to underestimate
the extent and nature of work that can be outsourced.
We conduct a comprehensive study of the
processes involved and give our input as to the components of business that can
be outsourced. An
outsourcing strategy is devised that will
fulfill immediate requirements, or if you choose can be carried even further to
provide solutions to expand and increase your business. We carry out an impact
analysis to aid in de-risking the entire process.
We establish proof of concept even before you
enter a formal arrangement by conducting a pilot project. This will clearly
define parameters of quality, productivity, turn around time, and cost
We strive to exceed expectations right from
this phase. This is a point where customers realize the enormous potential of
outsourcing when they see the value that is
Typically, a pilot project is carried out over
a 30 day period, but this could vary depending on the service you are seeking.
We have a defined process in place to ensure
flawless performance during the critical phase of migrating customer processes
to offshore locations. The challenges in this phase are different from actual
execution. This is why we have a specialized team who would work with you and
the execution team to make sure that standards and efficiency do not drop.
Defining of Service Level Agreements (SLAs), which commit to mutually agreed
upon levels of quality and productivity, and schedules, the finalization of the
contract, and the facilitation of customer visits, if required, are carried out
during this phase.
At 24x7bpo project management is carried
out at two levels. At the executioner level we supervise the project to ensure
the smooth functioning of operations and that agreed upon parameters of quality,
productivity, and turn around time are met. Primarily the objective of this
phase is to consistently meet expectations. In case there is a failure to meet
your expectations we have a process in place to address the problem and not only
improve the situation, but also exceed your expectations.
At a higher level we can, if you choose, go
beyond mere execution to provide value added inputs to ensure that your unstated
goals are met. This is done through a thorough understanding of the project as
well as your business.
We believe that doing business with 24x7bpo
should be easy. Customer Relationship Management (CRM) is as important to us
as Project Management and would continue for the entire lifecycle of the
project. With weekly telephone reviews, daily reports, a single point of
contact, and a project management tool which allows tracking of a project on a
daily basis, we ensure that you not only have a comfortable
outsourcing experience, but never lose control
over the entire process.
Initially, when a customer enters into a
outsourcing relationship with us, they are
unaware of the potential of the interaction that follows. We strive to go beyond
what is expected by adding value to your business and enhancing your
Through this 5-phase process we strive to build
long-term partnerships with our customers by delivering year on year
productivity benefits, maximizing customer profitability, increasing and
expanding their business
We strive to create real value which will
impact not only your business and generate tangible benefits, but extend beyond
that to create value in the society you live in.
If you are looking at outsourcing, please fill in our inquiry form. Our Customer Engagement Team will either drop you a line or give you a call, depending on which method of contact you would prefer, within 24 hours or by the next working day. Even if you are not ready to outsource, you are always welcome to get in touch with us to find out more.
© copyright 24x7bpo, a Cosmo Compunications Pvt. Ltd venture, 2004-05. All rights reserved