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                                                                                                                                   we CATALYZE your success ....................24x7bpo, Business Process Outsourcing, 24x7, India, Book Keeping, Financial Services, Insurance, Data Entry, CAD

24x7bpo - About BPO

The abundant skilled manpower has made India a target destination for multinationals to back end their operations in India. India ranks high in areas such as qualifications, capabilities, quality of work, linguistic capabilities and work ethics, and thus is ahead of competitors such as China, Philippines, Ireland, Australia, Canada etc. Indian companies have unique capabilities and systems to set, measure and monitor quality targets.

 

In specific BPO categories, Indian centers have achieved higher productivity levels-for example, the number of transactions per hour for back office processing, than their Western counterparts. Also, India is able to offer a 24x7 service and reduction in turnaround times by leveraging time zone differences. India's unique geographic positioning makes this possible. Many state governments in India are offering incentives and infrastructure to set up IT enabled services.

About 100,000 engineers graduate from India every year. Many of these engineers are employed with call centers for troubleshooting and providing technical support at salaries that are dramatically lower compared to the pay scales in the US. The average monthly salary in India is $400-700 compared to $2,700-2,800 in the US.

 

BPO

 India

 China

 Russia

 Canada

Ireland

Government Support

Labour Pool

Infrastructure

Educational System

Cost Advantage

Quality

Cultural Compatibility

Time/distance Advantage

English Proficiency

High    Medium    Low

Source : neoIT

 

SWOT Analysis

 

Strengths Weakness
  • Solid history in software development.
  • English proficiency
  • Government Support
  • Cost advantage
  • Strong tertiary education
  • Process quality focus
  • Skilled workforce
  • Expertise in new technologies
  • Entrepreneurship
  • Reasonable technical innovations
  • Reverse brain drain
  • Existing long term relationships

  • Positioning & Brand management
  • Infrastructure
  • Cultural differences
  • Sales & marketing
  • Leverage expertise for higher-value education
  • Business process experience
  • Distance from US
  • Fear/Uncertainty from Pakistan
  • Legal system
  • Poor globalization skills

Opportunities Threats
  • Creation of global brands
  • BPO & Call center offerings
  • Expansion of existing relationships
  • Chinese domestic & export market
  • Leverage relationships in West to access APAC/Middle East markets
  • Indian domestic-market growth
  • Internal competition for resources
  • Over-promise / Under-deliver
  • Regional geopolitical uncertainty
  • Rising labor costs
  • Competition from other countries
  • Sometime blinding nationalism
  • Government blocking reform/deals
  • Corruption/piracy/trust
  • Political & religious instability -war

 

24x7bpo - BPO Benefits

24x7bpo - Why India ?

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